Legal
Refund & Return Policy
Last updated: 06 Aug 2026
Makhana is a food product, so for hygiene reasons opened packs cannot be returned — but if an item arrives damaged, defective or incorrect, we replace or refund it 100%.
1. When You Can Claim
- Product received damaged, crushed, or tampered
- Wrong product or wrong quantity delivered
- Quality issue found on opening (foul smell, moisture, infestation)
- Order not delivered but marked delivered
2. How to Raise a Claim
- Contact us within 48 hours of delivery — WhatsApp +91 99345-05254 or email care@makhanashree.com
- Share your Order ID and clear photos/video of the product & packaging (unboxing video is best proof)
- Our team verifies within 24–48 hours and confirms replacement or refund
3. Refund Timelines
- Online payments (Razorpay): refunded to source account within 5–7 business days after approval
- COD orders: refund via UPI/bank transfer within 5–7 business days after we receive your details
- Replacements: dispatched within 2–3 business days at no extra cost
4. Cancellations
Orders can be cancelled free of charge before dispatch — contact us ASAP with your Order ID. Once shipped, the order cannot be cancelled, but you may raise a claim on delivery if eligible. Prepaid cancellations are refunded in full within 5–7 business days.
5. Not Eligible for Return
- Opened or partially consumed packs (except quality issues reported within 48 hours)
- Claims raised after 48 hours of delivery
- Damage caused by improper storage after delivery
6. Contact
📞 +91 99345-05254 · ✉️ care@makhanashree.com · WhatsApp support available 10 AM – 7 PM (Mon–Sat).